Barullo terms and conditions
Last updated: 12 September 2026
This English version is provided for convenience. The Spanish version is the one that applies, and if anything differs, the Spanish text prevails.
These terms govern the use of Barullo: the app.barullo app and the barullo.app website. By using either of them, you accept what this page says.
In short: Barullo brings the queue at a restaurant, a clinic or a shop with the phone you already carry. If you are waiting in a queue you pay nothing and do not sign up. If you run a venue, you pay a subscription of €3.99 a month that renews by itself and that you can cancel whenever you want from your app store.
1. Who provides the service
Verónica Pérez Duro, as a natural person. Hereinafter, "Barullo".
Her identification and contact details are at the end of these terms.
2. What Barullo is and what it is not
Barullo is a tool for managing a venue's waiting queue. The venue displays a QR code; whoever is waiting scans it, takes a number and receives an alert on their phone when it is their turn.
Barullo is not a party to the relationship between the venue and its customers. It does not sell food, does not book tables, does not charge for what is consumed and is not responsible for what happens at the venue. The venue serves the queue, and the order of the queue is its responsibility.
3. Who can use it
If you are waiting in a queue
No sign-up and no payment. Just scan the venue's QR code.
If you run a venue
You need an account with a verified email address and to be over 18 with the capacity to enter into a contract. One account corresponds to one venue.
You are responsible for what happens with your account and for keeping your password safe. If you think someone has got into it, change it from Settings and write to us.
4. The subscription
| What | Detail |
|---|---|
| Price | €3.99 a month, VAT included |
| Duration | One month, renewable |
| Renewal | Automatic, unless you cancel |
| Billing | Through the App Store or Google Play, not Barullo |
| Cancellation | In your Apple or Google account settings |
The subscription renews by itself and is charged to your store account at the end of each period, unless you cancel it at least 24 hours before it ends. The price may change; if it does, you are told in advance and always before you are charged.
When you cancel, you keep access until the end of the month you have already paid for. There are no partial refunds for unused days, because the service has been available the whole time.
Barullo does not charge you and does not store your card details. Payment is handled by Apple and Google, and so are refunds: you request them from them, under their conditions. If you think there is a mistake, write to us anyway and we will help.
Right of withdrawal
As a consumer you have 14 calendar days to withdraw from the contract without giving reasons.
However, when you subscribe you ask for the service to start immediately: the queue works from the first minute. If you consent to that immediate performance and acknowledge that you lose the right of withdrawal once the service has been fully performed, that right lapses under article 103.m) of the consolidated text of the Spanish General Law for the Defence of Consumers and Users. Until the service has been fully performed, you can withdraw and the proportional part is refunded.
To withdraw, just write to barullo.dev@gmail.com.
5. What we expect from you
By using Barullo you undertake to:
- Not use it for anything illegal or to bother anyone.
- Not try to get into other people's accounts or into queues that are not yours.
- Not automate taking numbers or overload the service.
- Not copy, resell or redistribute Barullo.
If you run a venue: the QR code is for your queue and your customers. Displaying it where it does not belong or using it for anything else is grounds for closing the account.
6. Alerts: what we can and cannot do
Barullo cannot guarantee that an alert arrives. An alert travels over the phone network and through Apple's and Google's systems, and depends on the phone having coverage, battery and the permissions granted. None of that is in our hands.
That is why the queue can always be checked on screen, without depending on the alert, and why we recommend venues not to base on an alert a decision they cannot undo. Barullo is not responsible for a turn missed because an alert did not arrive or arrived late.
7. Availability
We do what is in our hands so that Barullo always works, but we do not promise uninterrupted availability. There may be downtime for maintenance, provider failures or causes beyond our control.
If a prolonged interruption prevents you from using the service and is attributable to Barullo, write to us: it is compensated with subscription time.
8. Intellectual property
The Barullo name, its logo, its mascot, its design and its code belong to Barullo. Using the service gives you no rights over them beyond being able to use the app and the website as they are intended.
Your venue's name and your content remain yours. You authorise us only to display them inside Barullo so that your queue works.
9. Your data
What data we process, why and for how long is in the privacy policy, which forms part of these terms.
When you run a venue, you are responsible for the data of your customers in the queue, and Barullo processes it on your behalf. Barullo does not ask whoever is waiting for a name, phone number or email.
10. How this ends
You can delete your account whenever you want, from Settings inside the app or from this page. When you delete it, the live turns in your queue are closed and whoever was waiting is told.
Deleting the account does not cancel the subscription: that is done in your app store, and it is best to do both.
Barullo may suspend or close an account that breaches these terms, and will give notice unless that is impossible or legally inappropriate.
11. Liability
Barullo is liable for the damage it causes by breaching these terms. Liability is neither limited nor excluded for wilful misconduct, gross negligence, damage to life or physical integrity, or any other liability the law does not allow to be excluded — and the law protects consumers in particular.
Beyond that, Barullo is not responsible for what happens between a venue and its customers, nor for losses arising from an alert not arriving, as set out in section 6.
12. Apple and Google
Barullo is distributed through the App Store and Google Play. These stores are not parties to this contract: the contract is between you and Barullo, and Barullo alone is responsible for the app and its support.
In the case of the App Store, Apple is a third-party beneficiary of these terms and may enforce them. Any claim about the app — that it does not work as advertised, that it infringes a third party's rights or that it breaches applicable rules — is addressed to Barullo, not to Apple.
13. Changes to these terms
If these terms change, the date at the top is updated. When the change is significant or works against you, you are told inside the app in advance and you can cancel the subscription before it applies.
14. Governing law and complaints
Spanish law applies.
If you are a consumer, you can bring a claim before the courts of your place of residence, and you lose none of the rights the law grants you. Before that, write to barullo.dev@gmail.com: almost everything is sorted out that way. You can also go to the Consumer Arbitration Boards or the consumer office of your region.
15. Provider details
Verónica Pérez Duro
Tax ID: 47356868L
Address: Calle Faro Finisterre, 2 · 15002 A Coruña, Spain
Contact: barullo.dev@gmail.com